Refund Policy

At Alchotech Solutions, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a clear refund policy as outlined below.

1. Eligibility for Refunds

To be eligible for a refund, you must meet the following conditions:

Your request must be made within 14 days of purchase.
The product or service must not have been significantly used or altered.
Refunds are not applicable for services that have already been rendered.
Digital products may be eligible for a refund only if technical issues cannot be resolved.

2. Non-Refundable Items

The following are not eligible for refunds:

Customized software or solutions developed as per client requirements.
Subscription-based services beyond the trial period.
Products purchased through third-party resellers.
Services that have been fully delivered or accessed.

3. Refund Process

To request a refund, follow these steps:

Contact our support team at [email protected].
Provide your order details and the reason for the refund request.
Our team will review your request and respond within 3-5 business days.
If approved, the refund will be processed within 7-10 business days.

4. Late or Missing Refunds

If you haven’t received your refund yet, please:

Check your bank account again.
Contact your credit card provider (it may take some time before the refund is posted).
Reach out to your bank, as processing times vary.
If you still have not received your refund, contact us at [email protected].

5. Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page.

6. Contact Us

For any questions regarding our refund policy, please reach out to our support team at:

[email protected]